Privacy Policy

This privacy policy sets out how Prize Online LTD uses and protects any information that you give us when you use this website. Prize Online LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Prize Online LTD may change this policy from time to time by updating this page. Please check this page occasionally to ensure that you are happy with any changes. This policy is effective from the 1st July 2020.

Prize Online LTD are a national company, by purchasing from us, or submitting your details on any of our websites, you agree to the policies laid out below.

Here at Prize Online LTD we take your privacy seriously and will only use your personal details to provide you information you have requested from us.

However, from time to time we would like to contact you with details of other products or services within our group of companies that we provide. These could include promotional information about new products, products we believe may be an interest to you, this may be via Email, Telephone Call, SMS, Fax Or Mail marketing.

From time to time, we may also use your information to contact you for direct marketing purposes. We may contact you by Email, Telephone Call, SMS, Fax Or Mail. We may use the information to customise the website according to your interests. We may also contact you from multiple numbers from different prefixes due to our nationwide coverage, these could include prefixes such as; 01, 02, 03, 07, 08.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and consider the privacy statement applicable to the website in question.

Opt Out Policy

Prize Online LTD takes our customers privacy extremely seriously if you want to opt out from marketing communications from us just simply email your name, postcode & telephone number to optout@prizeonline.co.uk your details will be removed within 3 working days.

(SAR) Subject Access Request Policy

You may request details about the information we hold about you under the Data Protection Act 2018. If you would like a copy of this information you can request this by emailing us at sar@prizeonline.co.uk, please include any email addresses, phone numbers you may use in order for us to find all information we hold about yourself, this may speed up the process. You can also write to us at Prize Online LTD, Saxon House, Hellesdon Park Road, Norwich, Norfolk, NR6 5DR, UK.

Complaints Handling Policy

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details at complaints@prizeonline.co.uk, please include your postcode, telephone number, and email. This makes it easier to trace any information we hold. We have eight weeks to consider your complaint.

What will happen next?

We will send you an email acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally involve passing your complaint to our compliance officer, who will review your file and speak to the member of staff who acted for you.
Our compliance officer will then give you a call to discuss your complaint in more detail.
Within three days of the telephone call, s/he will write to you to confirm what took place and any solutions s/he has agreed with you.
If you do not want a telephone call or it is not possible/he will send you a detailed email reply to your complaint, including his/her suggestions for resolving the matter, within 21 days of sending you the acknowledgement email.
At this stage, if you are still not satisfied, you should contact us again and we will arrange for the complaint to be reviewed by a director.
We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Cookie Policy

This Cookie Policy explains how Prize Online LTD (“Company”, “we”, “us”, and “our”) uses cookies and similar technologies to recognize you when you visit our websites at https://prizeonline.co.uk, (“Websites”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases, we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Prize Online LTD) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first- and third-party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit)